There should be a link under my accounts menu to access this page - https://accounts.firefox.com
Categories
(Firefox :: Firefox Accounts, defect, P2)
Tracking
()
People
(Reporter: marissawood, Assigned: vbudhram)
Details
(Whiteboard: [fxa])
Attachments
(2 files)
If there is a way to do it now, it is not at all intuitive.
As this page - https://accounts.firefox.com - is the only way for folks to cancel their subscription with us, it needs to be available from their main account menu. If it's already there, it needs to be labeled more clearly because I couldn't find it.
I'm marking this as P2 and critical because we will be collecting money and users need to easily be able to figure out how to get a refund.
Comment 2•5 years ago
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I'm surprised that https://accounts.firefox.com/settings isn't going to have a way to cancel subscriptions. That link is fairly prominent in the Firefox UI - would adding subscription info to that page be an option? Otherwise, I'm struggling to think of what the label for the link would be and what value it would have to users without a subscription.
Comment 3•5 years ago
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As far as I know, linking to https://accounts.firefox.com is functionally the as linking to https://accounts.firefox.com/settings for signed-in users. The folks in #fxa in slack confirmed that this page will have an option for managing subscriptions.
So IIUC going [toolbar menu] -> [profile picture that says "settings" underneath it] -> ["account settings" link] will take you to a place where you can manage your subscriptions, but perhaps we need to make this more obvious.
Comment 4•5 years ago
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Comment 5•5 years ago
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From discussions with Ryan Feeley, we're considering:
- Renaming Settings to Account Settings and then removing the redundant Device Settings
- Adding Payment and billing management option to the list
The attached screenshot doesn't include the payment and billing option but it gives an idea of where we are thinking.
Reporter | ||
Comment 6•5 years ago
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This helps a lot. I'm curious as to what we end up with as a final decision. Thanks so much for the quick turnaround!
Comment 7•5 years ago
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In our meeting just now, :rfeeley says this screenshot is good to proceed with, if we ignore the new "Account Security" section. Summary of changes:
- Top-level menu:
- Rename "Settings" to "Account Settings"
- Account Settings sub-menu:
- Change title from "Settings to "Account Settings"
- Change link text from "Account Settings" to "Manage Account"
- Remove the current "Device Settings" section
The result will be an "Account Settings" sub-menu that only has two items, "Manage Account" and "Sign out". But that's OK for now, we'll add more items in there over time.
This is now ready for engineering.
Updated•5 years ago
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Assignee | ||
Comment 8•5 years ago
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Comment 10•5 years ago
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bugherder |
Updated•5 years ago
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Updated•5 years ago
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Comment 11•5 years ago
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This issue is verified as fixed on Firefox 73.0b4 (20200112220634) under Windows 10 64-bit and Mac OS X 10.14.6. The following changes are successfully available:
- Top-level menu
- "Settings" is renamed to "Account Settings"
- Sub-menu
- "Settings" is renamed to "Account Settings"
- "Account Settings" is renamed in "Manage Account"
- "Device Settings" section is removed
Based on these results I am marking this bug as Verified.
Updated•5 years ago
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Description
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